If something has gone wrong, or you simply need a question answered, we want to hear from you. The details for reaching our support team are listed on this page — use whichever channel suits you best, and a member of the team will pick it up.

What our team can help with

The people who handle incoming messages are authorised to deal with the full range of account matters: payment queries, bonus eligibility, verification documents, technical issues, and account access problems. You do not need to be passed to a different department for most things — whoever picks up your message can either resolve it directly or escalate it to someone who can.

To avoid unnecessary back-and-forth, it helps to include a few things when you write to us: your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date and approximate time it occurred. If your query concerns a transaction, the amount and payment method are useful too. The more we have to work with from the start, the more likely it is that we can sort things out in a single exchange.

Responsible gambling requests

If you want to set a deposit limit, take a cooling-off break, or exclude yourself from the site, please contact us directly and state clearly what you are requesting. We treat these messages as a priority. A self-exclusion request, in particular, will be acted upon as promptly as possible — we will not attempt to dissuade you or suggest alternatives unless you ask us to. Once a self-exclusion is in place, it will not be reversed during the period you have chosen.

If your concern is more serious and you feel your gambling is causing harm, we encourage you to reach out to an independent support organisation as well. We can point you towards appropriate resources if you ask.

If you have a formal complaint — meaning you believe we have acted incorrectly and a standard support response has not resolved the matter — please set it out in writing and mark it clearly as a complaint. We will acknowledge it and work through the issue with you. Should we reach an impasse, the complaint can be referred to our licensing authority, the Anjouan Gaming Authority, for independent review.

One thing we will never do: we will not ask you for your password, your full payment card number, or your PIN through any channel — not by message, not through live chat, not by any other means. If you ever receive a communication claiming to be from us that asks for this kind of information, do not respond to it and let us know straight away.

Players based in the United Kingdom are fully supported and welcome to contact us with any query or concern. We are here to help, and we take every message seriously.